Shipping and Return Details
Here at Montana Jack's, we believe in getting your order out as fast as we can. We stock most of our product offerings right here in our Great Falls, Montana warehouse, and we try to ship same day on most orders up to 2:30 pm Mountain Time.
FREE SHIPPING is offered on most orders over $35 with a delivery address in the lower 48 US States.
Shipping days are Monday-Friday, holidays excluded.
SAME DAY EXCLUSIONS:
Some items (such as snow plow packages and multi-item orders) that take longer to prepare for shipment may not make same day. Orders later in the day can possibly still be shipped same day under special circumstances, please call to see if we can accommodate your needs.
A small number of WARN products ship directly from WARN. These are clearly noted on the product page in red letters. Please call for availability, as shipping times may vary greatly.
We can also dropship any product offered by WARN industries if it's an item we don't normally carry, or if we're simply out of stock.
CONFIRMATION and TRACKING
Our system will send an order confirmation/receipt immediately by email. We will also send the tracking information by the same method as soon as we get the product packaged and the label printed. Tracking information may not be available for several hours, until our carrier make their daily pickups and scan the labels into their system.
If you don't receive the order confirmation, please call us to ensure the order was processed!!
Free Shipping transit times vary, depending on your location and the size and weight of the product:
ITEMS UNDER 1 POUND are shipped by US Mail Ground Advantage.
ITEMS 1 POUND TO 10 POUNDS may ship USPS Priority, USPS Ground Advantage, or UPS Ground, please provide both addresses, if they're different.
ITEMS OVER 10 POUNDS will ship UPS Ground or USPS Priority, please provide both addresses.
US Postal Service Transit times are not guaranteed!! Regardless of USPS's published transit times, there is no promise they'll deliver it that fast. The USPS is doing a good job, everything is getting where it's supposed to, but they're delivery times can be delayed several days.
UPS Next Day Air for a Friday order means Monday Delivery!!!! If you would like Next Day SATURDAY service, please call, this is not available in all delivery zones!
UPS Next Day Air, 2nd day and 3 Day Select are not guaranteed!! While UPS says Next Day Air is guaranteed except for weather delays, every time they are late it is a weather delay, so there is no guarantee. They are doing a good job with on-time delivery for these services, but there is a small percentage that are late, and there is nothing we can do about that.
Montana Jack's Free Shipping Offer applies to all orders over $35 within the contiguous United States (lower 48) unless otherwise noted on the product detail page. Items over 150 lb. would typically require delivery by a freight carrier.
NEED IT FAST? We do offer overnight and second day delivery on most items. Shipping options and charges are available at checkout before finalizing order. Orders received before 2:30 pm Mountain time will ship same day (some larger items excepted). Some days we can even make this happen a bit later, call us and we'll let you know if it's possible.
UPS Next Day Air for a Friday order means Monday Delivery!!!! If you would like Next Day SATURDAY service, please call, this is not available in all delivery zones!
ALASKA and HAWAII Customers, please read:
Many of our smaller products can ship to AK and HI with free shipping, but we can't make the website software understand this. If your product can ship USPS First Class Mail, Small Flat Rate Box, or Padded Flat Rate Envelope, we can ship these with the same free shipping as the lower 48. You must call and let us enter the order on our end so we can override the shipping charges.
INTERNATIONAL ORDERS, PLEASE click here!
RETURNS:
We do accept returns for any reason* if the request is made within 30 days of delivery, and the product is received by us in a timely manner. Any returns received late will be subject to either: a) refusal, or b) Restocking fee, up to 50%. Shipping charges are not refundable.
*NO RETURNS ON ELECTRICAL ITEMS UNLESS THEY ARE UNOPENED IN ORIGINAL PACKAGING. IF THE ITEM HAS BEEN INSTALLED, CONNECTED, USED FOR TESTING, ETC., IT IS NOT RETURNABLE!!!
If you want to return a product for a reason that is not our responsibility, you will be responsible for return shipping. The returns must also be in the original packaging and in a NEW and RESALABLE condition.
RESTOCKING FEES:
Restocking fees vary. As long as the item is in NEW and RESALABLE condition, restocking fee will vary from 0 to 20%, this is determined on a case-by-case basis . Late returns may be either refused, or subject to a restocking fee of up to 50%.
We strive to be fair, and to treat our customers the way we'd like to be treated. We also expect that fairness to apply both ways, and when we incur expense in both time and shipping costs to get a product to you, we may have to charge a restocking fee. This is handled on a case-by-case basis, please contact us before returning product.
If a product is returned to us in other than "NEW and RESALEABLE" condition, the restocking fee will reflect that condition.
If we make a mistake, return shipping is our responsibility, and no restocking fee will be applied.
If you have any questions before you buy, do not hesitate to call. We want to make sure you know exactly what you'll be getting so you'll be happy with it when it arrives.
At Montana Jack's, we believe in treating each customer the way we'd like to be treated. We are a family owned & operated business, and we offer old fashioned personal customer service. We are human, and if we make a mistake, we'll do everything in our power to make it right for you.
Thanks for choosing Montana Jacks!
ATTENTION: Alaska, Hawaii and International customers can call 1-406-952-4888 for shipping quotes for UPS & Postal Service.